Privacy Policy

At Handhelds Forever, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order.

Information We Collect

When you place an order or contact us, we may collect information such as:

• Your name
• Email address
• Billing and shipping address
• Phone number, if provided
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

How We Use Your Information

We use your personal data only when necessary for purposes such as:

• Processing and fulfilling your orders
• Processing payments
• Shipping and delivering your purchases
• Communicating with you about your orders
• Handling returns, refunds and warranty claims
• Providing customer support
• Improving the functionality and security of our website
• Complying with legal and accounting obligations

We do not sell your personal information to third parties.

Legal Basis for Processing

We process your personal data where necessary to fulfil your order and perform our contractual obligations.

We may also process your data where necessary to comply with legal obligations, such as accounting and tax requirements, or where we have a legitimate interest in operating, securing and improving our business.

Where processing is based on your consent, you may withdraw your consent at any time.

Payment Information

Payments are processed through the payment service providers available at checkout. Handhelds Forever does not store your complete payment card details.

Payment providers may process your personal data in accordance with their own privacy policies.

Shipping and Service Providers

To fulfil your order, we may share relevant information, such as your name, delivery address and contact details, with shipping companies and other service providers where necessary to provide our services.

We only share the information necessary for the relevant purpose.

Big Cartel

Our online store is hosted and operated using Big Cartel. Big Cartel may process personal data on our behalf as necessary to operate the online store and provide its services.

You can find more information about how Big Cartel handles personal data in its own privacy policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences and understand how visitors use our website.

Where required by law, non-essential cookies and similar technologies will only be used with your consent.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including as necessary to fulfil orders, provide customer support and comply with legal, accounting and tax obligations.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under applicable data protection law, including the GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at handheldsforever@gmail.com.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Services

Our website may use third-party services necessary for payments, shipping, website operation and other business functions. These providers may process personal data in accordance with their own privacy policies.

Where personal data is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data protection law.

Children's Privacy

Our website is not directed specifically at children. We do not knowingly collect personal data from children where such collection would require parental consent under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal data.

The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

handheldsforever@gmail.com